Do you have a passion for tourism & accommodation services?
Are you customer service driven?
What we are looking for
We are seeking a Caravan Park Manager with experience in park management or accommodation services, a great work ethic, positive attitude, excellent leadership and management skills.
About the Role
As the Caravan Park Manager you will oversee the successful operation of a Council owned and operated Caravan Park, ensuring quality services and facilities are provided to park residents and guests.
The position is based in Mudgee with options of flexible working arrangements and eligible for long service leave after 5 years. Part-time job share arrangements will be considered.
The Mudgee Region is blessed with outstanding tourist delights, investment opportunities and lifestyle attractions, all just 3.5 hours from Sydney. Add to this breath taking natural beauty, fine wine, locally grown food produce and a real community with heart and soul; it’s a perfect lifestyle envied by others.
Key Accountabilities
- Ensure quality services are provided to residents in line with industry best practice
- Conduct weekly inspections to ensure that the site presents well and that duties are being carried out and meeting management, staff, park resident and visitor expectations
- Coordinate the efficient and effective management of materials, consumables, grounds, building and financial resources in accordance with Council’s policies and procedures
- Maintain a strong working relationship with park residents by attending meetings as requested and implementing processes to identify potential issues
- Ensure all contractors are performing their duties as per their service contract entered into or such other arrangements
- Oversee and manage all staff including but not limited to timesheets, performance and rostering
- Collection of outstanding monies and ensuring rates offered to guests are in line with approved rates set by Council
- Take all necessary steps to maximise cabin revenue ensuring out of service rooms are returned to services in a timely manner, room cleans are undertaken in a timely manner and rates are always sold at the highest level
- Ensure cash handling procedures are implemented in line with Council’s policies and procedures
- Maintain a strong understanding of the Residential (Land Lease) Communities Act 2013, the Residential Tenancies Act 2010, Local Government Act 1993 and Local Government Manufactured Home Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2005 and be able to direct or answer resident or visitor enquiries
- Develop, prepare and manage, in conjunction with management, the administration of the budgets for each new financial year, providing supporting evidence and cost estimates where possible
- Ensure that all issues are well documented, responded to and filed in Council’s Record Management System
- Ensure that all management practices comply with lease documentation, or alike, as well as all relevant industry legislation or codes of practice
- Ensure utility meters are read and coordinate billing in a timely manner
- Undertake regular audits and inspections of all facility buildings and grounds to ensure there are no work, health and safety issues, always ensuring the business remains compliant with legislation
To be successful in this role you will have
- Demonstrated capability and experience in the management and maintenance of buildings and grounds (preferably previous Caravan Park Management experience)
- Excellent organisational and time management skills and a demonstrated ability to meet predetermined deadlines and manage multiple tasks
- Comprehensive administrative and Microsoft Office skills
- Ability to respond well to emergency situations
- Demonstrated knowledge and understanding of Residential (Land Lease) Communities Act 2013, Residential Tenancies Act 2010, Local Government Act 1993, Local Government (Manufactured Home Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2005 and industry processes and practices
- Experience in budget preparation and management
- Proficiency in financial management including maintaining accurate figures and payment of accounts
- Current Class C Drivers Licence
- Current First Aid Certificate
- Highly developed written and verbal communication skills
- Excellent negotiation and problem solving skills
- Ability to work non-standard hours
The salary range being offered for the position is $3212 - $3615 dependent on skills, qualifications and experience.
Please note - you must address the selection criteria contained in the online questionnaire for your application to be considered.
Mid-Western Regional Council is an equal opportunity employer that values diversity. Applicants must be eligible to work in Australia to apply for any positions at Council.
Further information can be obtained from:
Trent Robertson, Business Development Coordinator – Accommodation Services (02) 6378 2850
Libbie Coe or Kim Stanton, HR Officers (02) 6378 2824